CONTACT US

FEB 18: Due to weather conditions our fulfillment center unable to ship from Nashville, TN.

Review your orders carefully for formats (also make sure you don't currently own the title).

* Orders will not be split if they have out-of-stock or pre-ordered items. No exceptions.

* Due to Covid Crisis, mail has been seeing delays. Allow extra time. International orders may expect longer delays. Hold tight.

* We cannot answer individual questions about slip cases. If they're available we will send. Most of the time these are limited, so don't delay ordering if this is important to you.

* WE'VE HAD REPORTS THAT CUSTOMERS ARE SEEING SHIPPING CONFIRMATION FROM UPS & USPS IN ADVANCE OF ACTUAL DELIVERY. WE ASK THAT YOU WAIT AT LEAST 3-5 EXTRA BUSINESS DAYS BEFORE OPENING A TRACKING/LOST ORDER REQUEST. IN MOST CASES, PACKAGES HAVE BEEN ARRIVING.

BEFORE ORDERING:

Review your cart carefully, especially for items/formats/quantities since we cannot modify orders once placed. Be extra sure that your address & postal code are correct and package is being sent to a safe address. We are not responsible for theft of packages.

At time of order we will be "authorized" for the transaction, we will not be paid until funds are "captured" at later time. We do not recommend using Debit Cards since issuing bank may count both the "authorization" and "capture" of funds.

PRE-ORDERS:

Pre-orders will be ship about a week before street date. We will not split your order, no exceptions.

EMAIL CONFIRMATION:

You will be sent three emails from no-reply@kinolorber.com. First an order confirmation, then an email when order is approved to be packed, then a third email when your order is shipping.

CANCELLING ORDERS:

If an order is still "NEW" and has not yet been "approved" the quickest way to cancel an order is using the cancellation link in your confirmation email. We cannot guarantee cancellation of order if it has already been approved. You may need to return package.

RETURN SHIPPING:

We are only responsible for return shipping fees for damaged or incorrectly packed items. Use this form to contact us. To return unopened new items within 30 days include ORDER NUMBER/ITEM/REASON FOR RETURN and send to :

Kino Lorber Returns:

333 West 39th St, STE 503

New York, NY 10018

OTHER SERVICE NOTES:

A small amount of NIGHT STRANGLER Blu-rays shipped with the wrong booklet. If you ordered from our recent sale, we are arranging a re-ship based on your order address.

If you own the BD of Nixon, we discovered the 5.1 audio may be out of sync. If you have already received a disc from Kino Lorber's shop, we will send you a copy. If you purchased elsewhere, NIXON BD DISC ONE REPLACEMENTS:

please use this form to order replacement disc. We expect discs to ship out the week of July 22.

OUTER LIMITS DISCS: We now include a replacement disc for all new orders of OUTER LIMITS S2. If you would like to request one kindly use our customer support form at https://www.kinolorber.com/customer-service

Kino Lorber Studio Classics is dedicated to bringing you the best of Hollywood's successes, critical and commercial. All from best available sources, many on DVD or Blu-ray for the very first time. KL Studio Classics is a brand from Kino Lorber.

Q: I just placed order, can I change something?

A: Once an order is placed it can only be cancelled. You can do so by using the the form in your confirmation letter or by calling 800-562-3330. If an order has already been approved we cannot guarantee cancellation.

Q: When will my order ship?

A: Orders generally ship within 2 business days if all items are avaiable in stock. Allow extra time for pre-orders, out-of-stock items, and foreign orders.

Q: I received a wrong or damaged item, what should I do?

A: Use form at bottom of this page and let us know details. Form works for us better than phone calls since info goes quickly to correct person.

Q: I haven't received an order confirmation or shipping confirmation.

A: Be sure to also check your spam filters and for messages from no-reply@kinolorber.com . Most common reason not to recieve messages is that proper email address was mispelled, or message was picked up by Spam filters. You should recieve three messages from us, Confirmation, Approval, then a Shipping notice.

Q: Why is mail taking so long?

A: Majority of packages are sent using Fedex Smarpost with final delivery handled by the United States Postal Service. We try to get orders out to you in a timely manner, but sometimes cannot control speed of the mail.

EARLY PRICING:

For online orders we are now able to offer pre-order price protection. If you order early and we lower the price, we will honor the lower-price during the pre-oder period.

Pre-ordered items are generally sent out a week before their street date.

SPLIT ORDERS:

At this time we cannot split orders, all items will be held until time of shipment. 

All orders, once placed, cannot be further changed or modified.

If your order is in the NEW status, you may cancel the order by using the cancellation link in your email, logging into your customer account, or by calling us at 800-562-3330. You will not be charged and are welcome to re-enter the order as you wish.

Orders with in-stock items are generally approved within 3 hours of your order. Pre-orders are approved about 7-8 calendar days before the street date of the product.

ORDER VALUE, EXCHANGE & CUSTOMS:

All items are listed in US dollars. Customer is responsible for any conversions, taxes, or custom fees. Package will contain receipt containing list of items and funds spent.

AVAILABILITY:

In many cases we are legally prohibited by studio or licensor to sell a film outside of our territory of the United States. In most cases we can sell to Canada, and some titles are available outside the USA and Canada.

If we are not permitted to sell an item there will be a message on the product page and shopping cart saying that film will not be shipped.

All orders outside the United States are reviewed before shipping, if for any reason we are not legally permitted to send a title your order will be refunded.

REGION OF DISCS:

Also note that Studio Classics titles are Region 1/A and playable in the United States and Canada.

Foreign shipping fees will be provided during checkout.

PAYMENT:

Kino does not accept foreign checks or bank transfers.

We value your privacy Visit www.kinolorber.com/privacy for more information. Please contact us at contact@kinolorber.com or by calling 800-562-3330 if you no longer wish to receive our mailings or if you prefer that we not exchange your name with others. You may also visit www.kinolorber.com/privacy

The Kino Lorver server uses industry standard Thawte SSL Certificate & Authorize.net for secure credit card transactions. Once you begin the checkout process you will be transferred to the secure server (note the encryption icon at the lower left of most browsers). Kino does not store your credit card numbers.

No, all orders must be prepaid before delivery. Acceptable payment is by credit card (Master Card, Visa, American Express), personal check and money order, Paypal.

*Rate calculations will be calculated during checkout. All rates subject to change based on current shipping and handling rates.

United States orders are sent by US Mail via Fedex Smartpost. Charges for U.S is $8 for first DVD/Blu-ray then $1.00 for each additional item*. Shipping outside of the U.S. is by Air Mail. For AK, PR, and PR, and HI, there is an additional surcharge of $7. In most cases a tracking number is provided after order is packed and you are sent a shipping confirmation. On occasions we may offer shipping incentives, these will be calculated during checkout.

UPS or FEDEX rates (if available) will be offered during checkout. Next Day & 2-Day orders must be placed before 12:30 Eastern Time (M-Fri only). No Saturday delivery service.

Kino's FREE SHIPPING offer carrier is chosen at our discretion and is generally sent by United States Postal Service via Fedex Smartpost. We do not split orders.

SHIPPING TO CANADA:*

Shipping Fees will be provided in online shopping cart.

Fees begin at $12 for the first item, then $1.25 for each additional item. Due to current rates, fees may dramatically increase as package increases in size/weight.

Due to high delivery costs we can no longer offer Free Shipping for Canada.

OTHER FOREIGN ORDERS:
Charges outside U.S. & Canada will be offered in the online shopping cart. Customer is responsible for custom fees.

*All fees subject to change, current shipping fees will be offered in shopping cart.

If you have purchased this copy directly from Kino, please return the item in question, and we will provide a replacement copy.

If you have purchased a Kino title through another source, it should be returned there. We recommend that you purchase from a reliable company with a return policy.

Please note that you must have a Blu-ray player to play a Blu-ray disc. Blu-ray discs will not play on DVD players.

If truly unsatisfied, the customer may return or exchange the video or DVD for another of equal or lesser value or refund. The customer will be responsible for return shipping costs.

In most cases new inventory arrives in 4-5 business days. In the rare case when a film becomes unavailable, we will refund you for purchase price of disc.

Most common reasons people cannot play discs:

- Most common issue is that user has purchased a Blu-ray, but only has a DVD player. A DVD player will not play Blu-rays, although a Blu-ray player will play DVDs.

- Majority of our discs are copy-protected to work in the United States and Canada. Check sites such as DVDBeaver who keeps a tally on region protection.

- Make sure you have latest firmware installed on your machine especially since we are required to use the latest in copyright and region protection on our discs. We cannot assure discs will work on all region-free players.

- If none of the above works contact the store where you purchased the disc to arrange a return or exchange. If you purchased directly from Kino Lorber, use the form below.